Complaints

State Bank of Pakistan, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs.

How to Access Sunwai

The portal is easily accessible through web browsers and mobile applications, available on both Android and iOS platforms.

https://sunwai.sbp.org.pk

Key Features
  • Register complaints in English or Urdu.
  • Receive a unique tracking number for each complaint.
  • Track the status of your complaint through SMS and email updates.

A Platform to lodge complaints related to Roshan Digital Accounts and General Banking.

For Grievances / Complaints you may also contact: Or Fill the following form




All issues/complaints relating to Politically Exposed Person (PEP) should be addressed to below mentioned focal persons.
Credit Risk Management Department
E-mail: syed.kashif@pakbrunei.com.pk
Contact: 35361215-9 Ext 167

Credit Risk Management Department
E-mail: nadeem.akhtar@pakbrunei.com.pk
Contact: 35361215-9 Ext 157

Details of Focal Person ,Focal Person of State Bank of Pakistan (SBP) for Matters Related to Politically Exposed Persons (PEPs)
Joint Director Banking Conduct Consumer Protection Department
Address: Banking Conduct Consumer Protection Department 5th Floor SBP Karachi
E-mail: naqi.akbar@sbp.org
Contact: 021-99221935


Head of Compliance
Telephone : 021-35361215-9,38771584 (Ext: 137)
Email: askary.rizvi@pakbrunei.com.pk




Banking Mohtasib
Address: Karachi Secretariat, Banking Mohtasib Pakistan Secretariat 5th Floor Shaheen Complex R Kiyani Road Karachi.
Telephone: +9221 – 99217334 to 38 (5 lines)